We have introduced new functionality into XPLAN Mortgage which allows you to perform
eligibility checks on your clients.
Eligibility is a third party service offered by HD Decisions who are part of the Experian
group. The service provides:
A bureau check on your client
An affordability check based on the lenders criteria
An indication of your clients credit record
A soft credit search will be carried out and this will need to be communicated to your client
along with other important
information detailed in the eligibility disclaimer which will be displayed prior to you
performing an eligibility check.
This will not result in any additional cost to your current monthly licence fee,
however please note there is a charge for any eligibility checks carried out, therefore you will
be charged per search.
£2 for a sole client and £3 for a joint client.
As a result of this change, and in order to use Eligibility you will need to adhere to the
Experian terms and conditions. These can be viewed
As an Xplan Mortgage user, you can now register to access the Iress Community —
a single source of software information including searchable help and real-time updates.
It also includes access to software experts, plus hints and tips from other users.
Registration is included as part of your licence and can be completed using the following three steps:
Click on Help via the Iress Community (it's in the adviser drop-down menu at the top of the page).
This link will take you to the Community and verifies you have a current Xplan Mortgage licence.
Click the Register link at the top of any page in the Community, and complete your details to register for a username.
You will receive an email with your username, and a link to verify your email address.
Click on the link to verify your email and set a password, and complete the required details to start using the Community.